exoCortex Desk
exoCortex Desk is the portal your service provider makes available to your organisation. From here you open and follow requests, check SLA and service status, and look up assets, reports and the Knowledge Base.
The pages you see depend on the services in your contract and on your role in the portal.
In this guide
Section titled “In this guide”- Sign-in and dashboard: sign-in, top bar, dashboard, ongoing major incident.
- Requests and tickets: new request, request types, ticket list, conversation, approvals, rating.
- Services, assets and changes: service status, security, SLA, assets, maps, discovery, changes.
- Knowledge, reports and contracts: Knowledge Base with assistant, reports, costs, vendors, agreements, compliance, audit log.