Sign-in, Home and notifications

Accessing the platform

Address and sign-in

You reach exoCortex Core at the address your organisation’s administrator gives you. The sign-in page asks for:

• Work email — your identity on the platform.
• Password — set by you (never share it with anyone).

Depending on the tenant configuration, you can sign in in two ways:

1. Local credentials — email and password managed by the platform.
2. Sign-in with company domain (SSO/Azure) — if enabled for your user, you sign in with your company credentials. It is opt-in per user and fail-closed: if it is not active, you use your local credentials.

Multi-factor authentication (MFA)

If the administrator has made MFA mandatory, the first time you sign in you see a QR code to scan with an authenticator app (Google Authenticator, Microsoft Authenticator, Authy, etc.). On later sign-ins you enter the 6-digit code the app generates. MFA setup is described in Account security (Change password, MFA).

Password recovery

Password reset is self-service through the authenticator app (TOTP): on the sign-in page you choose «Forgot password», confirm your identity with the 6-digit code and set a new password. No password is ever sent by email in clear text.

Lockout after failed attempts

To counter brute-force attacks, the account is temporarily locked after too many failed sign-in attempts. It unlocks automatically after a security interval, or an administrator can unlock it manually.

Home and the navigation bar

Home layout

After you sign in, you land on the exoCortex Core Home. The Home is your command deck: it gives you access to every hub enabled for your role, some summary widgets (KPIs, queues, mini-dashboards) and the top toolbar.

What you see on the Home depends on your role (RBAC): an L1 operator sees their own queues and assigned tickets; a manager sees team dashboards; senior management sees the executive cockpits. The full logic is described in The RBAC model.

The toolbar

At the top of every page is the toolbar, with recurring elements:

• Back / Home — return to the previous page or to the root.
• Page title — the current context.
• Notification bell — the notifications addressed to you (see Notifications).
• User menu — profile, language, security, sign-out.
• Bug reporter — floating red button to report a platform problem; it is not an error, it is the Bug Reporting tool.

The «Settings» launcher

The administration and configuration pages are grouped in a dedicated Settings launcher, available only to administrative roles. The launcher is a window that lists the configuration areas (Flow Engine, Automations, Users, System, etc.). When you close the launcher you return to a clean Home.

Changing language

exoCortex Core is multilingual (26 languages). You set the language from the user menu or your profile; the choice is saved per user and applies to the whole interface.

Notifications

The bell on every page opens the list of notifications addressed to you: new assignments, status changes, pending approvals, SLAs about to expire, mentions. Notifications follow the notification matrix configured at tenant level (who receives what, on which events). From here you can mark them as read and go straight to the related object (ticket, approval, process).