Service domains
The domain is the functional macro-area that classifies services, queues and tickets, and drives routing and visibility. The domains managed by the platform are:
| Domain | Area |
|---|---|
ITSM |
IT service management (incident, request, change, problem) |
HR |
Human resources |
NOC |
Network Operations Center (infrastructure monitoring) |
SOC |
Security Operations Center (security) |
XDR |
Extended Detection & Response (threat intel, hunting) |
GRC |
Governance, Risk & Compliance |
GM |
Governance & Management (demand, innovation, process mining) |
ES |
Enterprise Service (walk-in, field, orders) |
CS |
Customer Service (requests from external customers) |
SM |
Service Management (services/catalogues) |
CMDB |
Configuration Management Database (CI, relationships, service map) |
ICC |
Integration & Communication (integrations and communication) |