exoCortex Core
exoCortex Core is the operations console for the people who deliver the service: service desk, NOC, SOC, HR, assets, compliance and projects work in the same environment. This guide is for operators, team leaders, managers, senior management and administrators.
The platform has three portals:
| Portal | For whom | What it is for |
|---|---|---|
| exoCortex Core | Operators, team leaders, managers, senior management, administrators | End-to-end management of tickets, processes, services, assets, security, HR, projects and compliance |
| exoCortex Workspace | Employees | Self-service requests, personal cases, approvals (guide) |
| exoCortex Desk | External customers | Requests to the service provider and tracking them (guide) |
How this guide is organised
Section titled “How this guide is organised”- Fundamentals: sign-in and navigation and basic concepts.
- Hubs: one page for each hub, from the IT Hub to the common tools.
- Catalogues: service requests, ticket types, HR processes, IT processes, domains.
- Administration: configuration, users, roles and permissions are in the Administration section; the Integration Hub is in Integrations.
- Glossary.
Windows (modals) are always described with the same structure: what it is for, when to use it, how to open it, what it shows, how to use it, what happens next and notes.
Conventions
Section titled “Conventions”{TENANT}is the code of the customer you are working on, for exampleACME.- Button names are in bold.
- Technical codes, such as ticket types, are in a monospaced font: for example
IT-INC. - What you see depends on your role: if a feature described here does not appear, ask your administrator.